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Turn IT services into real business value

Product Related Services

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Supporting your success beyond the product.

Our Product Related Services (PRS) ensures system availability and business continuity of your IT systems and thus helps you to save time and money. Shift the budgets you spend on operational IT services, to strategic initiatives that deliver short-term real business value instead. Our Product Related Services can be added to Fsas Technologies and Partner branded products in either standardized or perfectly tailored packages.

One Offering. Three Dimensions: Hardware, Software & Solution Services

Product Related Services (PRS) – Hardware
Maximum Availability. Minimum Downtime

Keep your systems running with fast fault diagnosis, repair, or replacement. Choose between Support Pack with predictable terms or ServiceContract with maximum flexibility. Both models reduce downtime, free up IT resources, and provide transparent, projectable costs. HDD Retention ensures sensitive data always stays under your control.

Product Related Services (PRS) – Software
Smooth Operations. Full Control.

Keep your software secure, up to date, and running without disruptions. With Support Pack Software or ServiceContract Software, you choose the service model that best fits your business. From incident diagnosis to updates and upgrades, you get remote support when you need it. Flexible terms and transparent pricing give you full control and peace of mind.

Product Related Services (PRS) – Solution
One Contract. Complete Confidence.

Simplify infrastructure management with comprehensive support for hardware and software. SolutionPack provides predictable coverage at a fixed term and price. SolutionContract offers more flexibility with scalable terms, proactive services, and ongoing consultations. Both options ensure reliable operations and transparent, easy-to-plan costs.

Quick Access: Warranty, Terms and Definitions