Product Related Services – Hardware encompass the diagnosis and the elimination of hardware faults by repair or replacement. We will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite support.

Support – Hardware is a Product Related Service contract which is sold in two formats:

• Pre-Registered and To-Be-Registered with once-only remuneration and for a fixed contract term of 1 up to 5 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support. Service levels can be selected from standard options.
• Asset-Specific and Contract can typically be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than Pre-Registered or To-Be-Registered allowing service levels to be agreed in accordance with customer’s needs.

The service levels are as follows:

• Data Sheet Support – Hardware Pre- / To-Be-Registered (EN, DE)
• Data Sheet Support – Hardware Asset-Specific and Contract (EN, DE)
• ProActive Support – Attachment to the above Data Sheets (EN, DE)
• Country-specific support Terms&Conditions (EN)

In case faulty data media (hard disk drives, SSDs, UFM-Devices, SATA-DOMs, DCPMMs or Boot Disk Utilities…) cannot be repaired and needs to be replaced, the exchanged component usually needed to be returned to the manufacturer. But what happens with the company-confidential data stored on the faulty device? From April 1st on, HDD Retention is integral part of Fsas Technologies Support offerings and with that, the exchanged device remains customer's property. This ensures that company-confidential data won't leave a company.

Benefits

• No separate or additional Support offering must be purchased by customers
• Security for confidential data
• Full data control remains with the customer
• Meets data protection and company guidelines
• Civil liability risks are reduced