We offer support for Fsas Technologies and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.

Support Pack Software is a Product Related Service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack Software.

ServiceContract Software can, unless otherwise defined, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.

Availability of a specific service / service level for a specific product may depend on product and country.

Availability of a specific service / service level for a specific product may depend on product and country.

• Data Sheet Support Pack Software (EN, DE)
• Data Sheet ServiceContract Software (EN, DE)
• Country-specific support terms (EN)

Technical Appendices