We offer Support Software for Fsas Technologies and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Support Software is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.

Support – Software is a Product Related Service contract which is sold in two formats:

• Pre-Registered and To-Be-Registered with once-only remuneration and for a fixed contract term of 1 up to 5 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support. Service levels can be selected from standard options.
• Asset-Specific and Contract can typically be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. 

Availability of an asset-specific service / service level for a specific product may depend on product and country.

The service levels are as follows:

• Data Sheet Support – Software Pre- / To-Be-Registered (EN, DE)
• Data Sheet Support – Software Asset-Specific and Conract (EN, DE)
• Country-specific support Terms&Conditions (EN)

Technical Appendices